App and service "Knihovnička" · rewrite s.r.o.
This procedure governs claims for defects of the digital service Knihovnička provided by rewrite s.r.o., registered office Konventná 6, 811 03 Bratislava, Slovakia, Company ID 55 316 361.
If the Service lacks the agreed properties — for example, a paid subscription feature does not work for an extended time — the User has the right to file a complaint.
File the complaint by email to info@rewrite.sk, stating:
The Provider confirms receipt without undue delay and resolves the complaint within 30 days of filing. The User is informed of the outcome by email.
If the defect is remediable, the Provider will fix it (repair, restore the feature). If it cannot be remedied, the User is entitled to a reasonable discount on the subscription price or to withdraw from the contract for that defect.
Payments made via the App Store (Apple) or Google Play follow those stores' refund rules. For web payments via Stripe, the Provider assesses the request in accordance with the law.
If the User is not satisfied with how the complaint was handled, they may turn to the Slovak Trade Inspection (SOI) or another authorized body for alternative dispute resolution, or use the EU Online Dispute Resolution (ODR) platform.
rewrite s.r.o., Konventná 6, 811 03 Bratislava, Slovakia · info@rewrite.sk